Privacy Policy

AtoZ Service • Last updated: 25 July 2026

This Privacy Policy explains how AtoZ Service ("we", "us", "our") collects, uses, and shares information when you use the AtoZ Service mobile application (the "App") and related services. By using the App, you agree to the practices described here.

In short: We collect the details needed to create your account, find your address, take your booking, process payment, and keep you updated. We do not sell your personal information. You can request access to or deletion of your data at any time by emailing atozservice2001@gmail.com.

1. Who we are

AtoZ Service provides on-demand home services (such as repairs, cleaning, and maintenance) and currently operates in Vadodara, Gujarat, India. For any privacy question or request you can contact us at atozservice2001@gmail.com.

2. Information we collect

Information you provide

Account details: your name, email address, and mobile phone number.
Address information: the service address you enter or select, including address lines, city, state, PIN code, and the map location (latitude and longitude) you drop a pin on.
Booking details: the service you request, preferred date and time, notes/description, and any photos you choose to upload to describe the job.
Messages: notes you send to our team through the App.
Referral code: if you enter one during sign-up.

Information collected automatically

Phone verification: we verify your mobile number using a one-time password (OTP) via Google Firebase Authentication.
Location: with your permission, we access your device's precise location to centre the map on where you are so you can set your service address accurately. You can decline this permission and enter your address manually.
Device & push token: a Firebase Cloud Messaging (FCM) token so we can send you booking and quotation notifications, plus basic device/platform information.
Usage & diagnostic data: limited technical logs used to keep the App reliable and secure.

Payment information

Payments are processed by our payment partner, Razorpay. Your card / UPI / bank details are entered on Razorpay's secure interface and are handled by Razorpay — we do not store your full card or bank details. We retain a record of the transaction (amount, status, and reference ID) for your booking history.

3. How we use your information

Create and manage your account and verify your identity.
Take, schedule, and fulfil your service bookings.
Determine whether your address is within our service area.
Assign a service professional and share the details they need to reach you.
Prepare and send quotations, and record your acceptance or rejection.
Process payments and maintain your booking and payment history.
Send you notifications about bookings, quotations, and status updates.
Provide customer support (including over WhatsApp or phone if you contact us).
Maintain the security, integrity, and performance of the App.

4. How we share your information

We do not sell your personal information. We share it only as described below:

Recipient	Purpose
Service professionals / vendors assigned to your booking	Your name, contact number, and service address so they can perform the job.
Google (Firebase Authentication, Firebase Cloud Messaging, Maps & Places)	Phone-number verification, push notifications, and address search / map features.
Razorpay	Secure payment processing.
Legal / regulatory authorities	Where required by law or to protect our rights, users, or the public.

These providers process data under their own privacy policies. See the Google Privacy Policy and the Razorpay Privacy Policy.

5. App permissions

Permission	Why we use it
Location (precise / approximate)	To centre the map on your current location when setting a service address. Optional — you can enter the address manually.
Camera	To let you take a photo of the issue when creating a booking. Optional.
Photos / media	To let you attach existing photos to a booking. Optional.
Notifications	To send booking and quotation updates. Optional.
Internet / network	Required for the App to communicate with our servers.

6. Data retention

We keep your account and booking information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it.

7. Your rights and choices

Access & correction: you can view and update your profile and addresses in the App, or contact us for help.
Permission control: you can grant or revoke location, camera, photo, and notification permissions in your device settings at any time.
Account & data deletion: you may request deletion of your account and associated personal data by emailing atozservice2001@gmail.com from your registered email or with your registered mobile number. We will process verified requests within 30 days, except where we must retain certain records for legal or accounting purposes.

8. Security

We use industry-standard measures — including encrypted connections (HTTPS) and access controls — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and continually improve our safeguards.

9. Children's privacy

The App is intended for users aged 18 and over and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, through an in-App notice. Your continued use of the App after changes take effect constitutes acceptance of the revised policy.

11. Contact us

If you have questions or requests about this Privacy Policy or your data, contact us at:

AtoZ Service
Email: atozservice2001@gmail.com
Website: https://atozservice.net.in